Delivery

Deliveries within the UK are sent using Royal Mail and usually take 3-5 days to arrive. International deliveries will be sent using Royal Mail International Tracked and can take up to 21 days to arrive, although it is usually much quicker. You will be responsible for any customs charges or import duties that may be levied in your country.

Ready to ship items are dispatched within 1-2 business days. Made to order items usually take around 1-2 weeks. We will keep you up-to-date via email on the progress of your order throughout. All Swan & Sister jewellery is sent out to you in our branded gift packaging. We try to use letterbox-friendly packaging wherever possible (except for rings), so you won’t have to worry about your postie leaving your parcel lying around somewhere unsuitable.

Returns

You may return an unused and unworn item for a full refund within 14 days of receipt, excluding bespoke items or items which have been customised. If you would like to return your order please email returns@swanandsister.com and full instructions will be given.

Payment

Your card payment will be processed safely and securely using Stripe. You also have the option of using PayPal if you prefer, or you can use Apple Pay or Google Pay if your device is enabled.

Craftsmanship

Each item of jewellery is individually made by hand, and is therefore unique. As a result, your purchase may vary slightly from the images shown. Where necessary, Swan & Sister jewellery is hallmarked at Goldsmiths’ Hall in London.

Size and Colour

Please bear in mind that images on the Internet tend to make jewellery look absolutely huge, when in reality most pieces are really quite small. Approximate measurements are given for each piece of jewellery, please ensure you have read and understood the sizes in question before making your purchase, to avoid any disappointment. We try to make our photographs as accurate as possible, but we cannot control the screen on which you may be viewing this website and therefore the colours of the metal and gemstones may vary slightly from what appears on your screen.

Sourcing

Swan & Sister is committed to sourcing the raw materials for our jewellery in a responsible manner. The majority of the gold and silver we work with is 100% recycled. Where a 100% recycled metal is not available we will use a part-recycled alternative

Pricing

All prices are correct at the time of publication. Swan & Sister reserves the right to change our prices at any time.

Copyright

All designs and images on this website are subject to copyright. Please do not reproduce any images without our written permission.

Your Privacy

Your personal data will only be used to fulfil your order and will not be shared with any third parties. If you subscribe to our newsletter your email address will be kept private and you can unsubscribe at any time.